Back to School for Our Management Team!
Wheelhouse has been fortunate to have been blessed with numerous talented mechanics throughout our years of existence. This past year, 2021, was probably our most successful in terms of quick turn-around and a high level of customer satisfaction. All this coupled with the continuing supply chain issues we’ve been facing since the onset of the pandemic is truly impressive. (Yes, a little bit of bragging here we are indulging in.)
We’ve always strived to improve our processes and Kelli (owner) and Tatiana (general manager) agreed several years ago that increased mechanical knowledge on their part could only help our small team succeed. After all, we do the parts ordering and typically communicate with customers through the service process. So, the thinking goes, if we better understand our mechanics’ magic, the shop will operate that much better.
To that end, Tatiana applied for a QBP Bike Mechanic Scholarship a few years back and was awarded one. Set to attend in March of 2020 (ruh roh), it was postponed time and time again; she finally was able to attend UofQ (formerly Barnett Bicycle Institute) in Colorado Springs in early November.
Meanwhile, during the pandemic, Kelli found out about a job training grant available through Michigan Works! and qualified. She was able to attend Appalachian Bicycle Institute outside Asheville in mid-November.
So yeah, November was a major month-of-learning for Wheelhouse. Both Tati and Kelli shared their experiences; links and photos below!